{"id":9558,"date":"2024-01-24T09:00:45","date_gmt":"2024-01-24T08:00:45","guid":{"rendered":"https:\/\/smurfitwestrockdisplay.be\/happy-employees\/"},"modified":"2024-01-25T10:25:12","modified_gmt":"2024-01-25T09:25:12","slug":"happy-employees","status":"publish","type":"post","link":"https:\/\/smurfitwestrockdisplay.be\/fr\/happy-employees\/","title":{"rendered":"7 ways happy employees make happy customers"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_one_full  avia-builder-el-first   container_wrap fullsize'  ><div  class='avia-slideshow av-l707cfu6-cca7462b43b73568db7e58691b977424 avia-slideshow-featured av_slideshow_full avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 28.666666666667%;'><li  class='avia-slideshow-slide av-l707cfu6-cca7462b43b73568db7e58691b977424__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-9465 avia-img-lazy-loading-not-9465\"  src=\"https:\/\/smurfitwestrockdisplay.be\/wp-content\/uploads\/2024\/01\/Happy-Employees-1500-x-430-px.jpg\" width=\"1500\" height=\"430\" title='Happy Employees (1500 x 430 px)' alt='A collage of employees of Smurfit Kappa Drogenbos having fun together in various contexts'  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/smurfitwestrockdisplay.be\/wp-content\/uploads\/2024\/01\/Happy-Employees-1500-x-430-px.jpg 1500w, https:\/\/smurfitwestrockdisplay.be\/wp-content\/uploads\/2024\/01\/Happy-Employees-1500-x-430-px-1000x287.jpg 1000w, https:\/\/smurfitwestrockdisplay.be\/wp-content\/uploads\/2024\/01\/Happy-Employees-1500-x-430-px-768x220.jpg 768w, https:\/\/smurfitwestrockdisplay.be\/wp-content\/uploads\/2024\/01\/Happy-Employees-1500-x-430-px-705x202.jpg 705w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9558'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l16bc1vw-1a0f684f2fc1883672e004f0f2e28234\">\n.flex_column.av-l16bc1vw-1a0f684f2fc1883672e004f0f2e28234{\npadding:0 12% 0 12%;\n}\n<\/style>\n<div  class='flex_column av-l16bc1vw-1a0f684f2fc1883672e004f0f2e28234 av_one_full  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_textblock  avia-builder-el-first  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l16b8pwh-f9cc07657c38ad0cf62fb23cac437d62\">\n#top .av-special-heading.av-l16b8pwh-f9cc07657c38ad0cf62fb23cac437d62{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-l16b8pwh-f9cc07657c38ad0cf62fb23cac437d62 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l16b8pwh-f9cc07657c38ad0cf62fb23cac437d62 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l16b8pwh-f9cc07657c38ad0cf62fb23cac437d62 av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >7 ways happy employees make happy customers<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l16bxozy-b75c3bd08d0ad0876d0ac830efd7c457 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><\/div><\/section><\/p><\/div><section  class='av_textblock_section av-l75yz22k-8895b2a56f87f9467492f11072f52ef7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center\">@Smurfit Kappa Drogenbos we work together with our customers to make visibility and <a href=\"https:\/\/smurfitwestrockdisplay.be\/smurfit-westrock-display-belgium\/what-we-stand-for\/our-values\/\">IMPACT<\/a> for their products and brands. Through our experience in the dynamic point of sale world, we observe the ripple effect that our positive work environment has on customers. Which contributes to a <strong>customer satisfaction<\/strong> rate close to <strong>100%<\/strong>.<\/p>\n<p style=\"text-align: center\">In this blog post, we&rsquo;ll explore the (symbiotic) relationship between employee and customer satisfaction in 7 ways.<\/p>\n<\/div><\/section><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2zylha8-10ae1bf6e62f2f2fcf5dda8556d27863\">\n.flex_column.av-l2zylha8-10ae1bf6e62f2f2fcf5dda8556d27863{\npadding:0 12% 0 12%;\n}\n<\/style>\n<div  class='flex_column av-l2zylha8-10ae1bf6e62f2f2fcf5dda8556d27863 av_one_full  avia-builder-el-5  el_after_av_textblock  avia-builder-el-last  first flex_column_div  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l16bh65f-5b2cbae7409ec116d1e5b29b21958c73\">\n.avia-timeline-container.av-l16bh65f-5b2cbae7409ec116d1e5b29b21958c73 .av-milestone-icon-inner{\ncolor:#ffffff;\n}\n.avia-timeline-container.av-l16bh65f-5b2cbae7409ec116d1e5b29b21958c73 i.milestone-char.avia-svg-icon svg:first-child{\nfill:#ffffff;\nstroke:#ffffff;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n.avia-timeline-container.av-l16bh65f-5b2cbae7409ec116d1e5b29b21958c73 .av-milestone-date{\nfont-size:18px;\n}\n.avia-timeline-container.av-l16bh65f-5b2cbae7409ec116d1e5b29b21958c73 .av-milestone-title{\nfont-size:16px;\n}\n.avia-timeline-container.av-l16bh65f-5b2cbae7409ec116d1e5b29b21958c73 .av-milestone-content{\nfont-size:15px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n.avia-timeline-container.av-l16bh65f-5b2cbae7409ec116d1e5b29b21958c73 .av-milestone-date{\nfont-size:16px;\n}\n.avia-timeline-container.av-l16bh65f-5b2cbae7409ec116d1e5b29b21958c73 .av-milestone-title{\nfont-size:14px;\n}\n.avia-timeline-container.av-l16bh65f-5b2cbae7409ec116d1e5b29b21958c73 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.av-milestone-indicator{\nbackground-color:#ffd60a;\n}\n.avia-timeline-container .av-milestone.av-lr6gig1d-c888ecce4d164d0024ae4a8d23ba8a4a .av-milestone-article-footer{\nbackground-color:#ffd60a;\n}\n<\/style>\n<div  id=\"avia-timeline-1\"  class='avia-timeline-container av-l16bh65f-5b2cbae7409ec116d1e5b29b21958c73 av-slideshow-ui  avia-builder-el-6  el_before_av_textblock  avia-builder-el-first ' ><ul class='avia-timeline avia-timeline-vertical av-milestone-placement-alternate avia-timeline- avia_animate_when_almost_visible'>\n<li  class='av-milestone av-l75vo04c-f24947e15ed9c7b40b6ec9ef90472ed6 av-animated-generic fade-in av-milestone-valign-baseline av-milestone-odd'><h2 class='av-milestone-date ' id='milestone-service' ><strong>SERVICE<span class='av-milestone-indicator'><\/span><\/strong><\/h2><div class=\"av-milestone-icon-wrap\"><span class='av-milestone-icon milestone_icon avia-font-assets'><span class='av-milestone-icon-inner milestone_inner'><i class='milestone-char avia-iconfont avia-font-assets' data-av_icon='\ue805' data-av_iconfont='assets' ><\/i><\/span><\/span><\/div><article class='av-milestone-content-wrap'><div class='av-milestone-contentbox'><div class='av-milestone-content'><p>Positive work environments cultivate open communication. Which makes everyone more comfortable when expressing themselves, both within the team and when interacting with customers. Clear and effective communication is one of the if not <strong>the<\/strong> most important aspect towards understanding and meeting both the customer and employee needs.<\/p>\n<\/div><\/div><footer class='av-milestone-article-footer entry-footer'><\/footer><\/article><\/li>\n<li  class='av-milestone av-l75vps13-a048db6068bdab04c34ef6f3d62b3e4d av-animated-generic fade-in av-milestone-valign-baseline av-milestone-even'><article class='av-milestone-content-wrap'><div class='av-milestone-contentbox'><div class='av-milestone-content'><p>When you as an employee are more satisfied, you also tend to be more engaged, focused and committed to delivering results. This elevates the quality of your work to another level which in turn will be appreciated by your clients.<\/p>\n<\/div><\/div><footer class='av-milestone-article-footer entry-footer'><\/footer><\/article><div class=\"av-milestone-icon-wrap\"><span class='av-milestone-icon milestone_icon avia-font-icons-sk-def'><span class='av-milestone-icon-inner milestone_inner'><i class='milestone-char avia-iconfont avia-font-icons-sk-def' data-av_icon='\ue808' data-av_iconfont='icons-sk-def' ><\/i><\/span><\/span><\/div><h2 class='av-milestone-date ' id='milestone-engagement' ><strong>ENGAGEMENT<span class='av-milestone-indicator'><\/span><\/strong><\/h2><\/li>\n<li  class='av-milestone av-l75vqpmv-de415115f20eab1cc89faca3423c9c98 av-animated-generic fade-in av-milestone-valign-baseline av-milestone-odd'><h2 class='av-milestone-date ' id='milestone-problems-or-challenges' ><strong>PROBLEMS OR CHALLENGES?<span class='av-milestone-indicator'><\/span><\/strong><\/h2><div class=\"av-milestone-icon-wrap\"><span class='av-milestone-icon milestone_icon avia-font-icons-sk-def'><span class='av-milestone-icon-inner milestone_inner'><i class='milestone-char avia-iconfont avia-font-icons-sk-def' data-av_icon='\ue809' data-av_iconfont='icons-sk-def' ><\/i><\/span><\/span><\/div><article class='av-milestone-content-wrap'><div class='av-milestone-contentbox'><div class='av-milestone-content'><p>If you&rsquo;re content you&rsquo;re more likely to approach challenges with a constructive and pro-active mindset. It&rsquo;s easier to reach a &lsquo;flow-state&rsquo; which enhances and directs your problem-solving abilities. This enables coming up with creative and fitting solutions to customer issues.<\/p>\n<p>This point is very important for our enterprise, because in the complex world of point of sale &amp; displays we&rsquo;re facing new challenges every day. We&rsquo;re thankful to have <a href=\"https:\/\/smurfitwestrockdisplay.be\/nl\/flexibility-and-efficiency\/\">solution-oriented employees<\/a> that have a mindset ready to face those challenges.<\/p>\n<\/div><\/div><footer class='av-milestone-article-footer entry-footer'><\/footer><\/article><\/li>\n<li  class='av-milestone av-lr6gfipk-6eeeb9397c17ba707e2252d6eb977460 av-animated-generic fade-in av-milestone-valign-baseline av-milestone-even'><article class='av-milestone-content-wrap'><div class='av-milestone-contentbox'><div class='av-milestone-content'><p>Happy employees feel empowered and trusted by their employers. This empowerment translates into a greater sense of responsibility and ownership in their roles. Empowered employees with a constructive mindset are more likely to take initiative to ensure customer satisfaction and contribute ideas for improvement, knowing that their contributions are valued and recognized.<\/p>\n<\/div><\/div><footer class='av-milestone-article-footer entry-footer'><\/footer><\/article><div class=\"av-milestone-icon-wrap\"><span class='av-milestone-icon milestone_icon avia-font-samensterk'><span class='av-milestone-icon-inner milestone_inner'><i class='milestone-char avia-iconfont avia-font-samensterk' data-av_icon='' data-av_iconfont='samensterk' ><\/i><\/span><\/span><\/div><h2 class='av-milestone-date ' id='milestone-empowerment' ><strong>EMPOWERMENT<span class='av-milestone-indicator'><\/span><\/strong><\/h2><\/li>\n<li  class='av-milestone av-lia8vpnw-4262cc31b074199b96c3113d7d24f3d7 av-animated-generic fade-in av-milestone-valign-baseline av-milestone-odd'><h2 class='av-milestone-date ' id='milestone-innovation' ><strong>INNOVATION<span class='av-milestone-indicator'><\/span><\/strong><\/h2><div class=\"av-milestone-icon-wrap\"><span class='av-milestone-icon milestone_icon avia-font-entypo-fontello'><span class='av-milestone-icon-inner milestone_inner'><i class='milestone-char avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue864' data-av_iconfont='entypo-fontello' ><\/i><\/span><\/span><\/div><article class='av-milestone-content-wrap'><div class='av-milestone-contentbox'><div class='av-milestone-content'><p>A workplace that encourages innovation and values employee input will not only have a satisfied staff but also continuously evolve to meet changing customer needs. This adaptability and flexible approach help everything move forward and elevates the general quality of your product and customer service.<\/p>\n<\/div><\/div><footer class='av-milestone-article-footer entry-footer'><\/footer><\/article><\/li>\n<li  class='av-milestone av-lr6gghmf-882c9b7983a272da489b2c75345a9fb6 av-animated-generic fade-in av-milestone-valign-baseline av-milestone-even'><article class='av-milestone-content-wrap'><div class='av-milestone-contentbox'><div class='av-milestone-content'><p>Loyal employees have a positive impact on customer relationships. When staff turnover is low, customers interact with familiar faces, leading to a sense of stability and reliability. Happy employees stay, which reduces disruptions in service and increases trust in your company.<\/p>\n<\/div><\/div><footer class='av-milestone-article-footer entry-footer'><\/footer><\/article><div class=\"av-milestone-icon-wrap\"><span class='av-milestone-icon milestone_icon avia-font-entypo-fontello'><span class='av-milestone-icon-inner milestone_inner'><i class='milestone-char avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue877' data-av_iconfont='entypo-fontello' ><\/i><\/span><\/span><\/div><h2 class='av-milestone-date ' id='milestone-higher-employee-loyalty' ><strong>HIGHER EMPLOYEE LOYALTY<span class='av-milestone-indicator'><\/span><\/strong><\/h2><\/li>\n<li  class='av-milestone av-lr6gig1d-c888ecce4d164d0024ae4a8d23ba8a4a av-animated-generic fade-in av-milestone-valign-baseline av-milestone-odd'><h2 class='av-milestone-date ' id='milestone-word-of-mouth' ><strong>WORD OF MOUTH<span class='av-milestone-indicator'><\/span><\/strong><\/h2><div class=\"av-milestone-icon-wrap\"><span class='av-milestone-icon milestone_icon avia-font-icons-sk-def'><span class='av-milestone-icon-inner milestone_inner'><i class='milestone-char avia-iconfont avia-font-icons-sk-def' data-av_icon='\ue80e' data-av_iconfont='icons-sk-def' ><\/i><\/span><\/span><\/div><article class='av-milestone-content-wrap'><div class='av-milestone-contentbox'><div class='av-milestone-content'><p>Employees are natural brand ambassadors. Their enthusiasm for their work translates into positive word-of-mouth marketing. They are more likely to recommend their workplace to friends and family, and this positive reputation directly influences how customers perceive and trust your brand.<\/p>\n<\/div><\/div><footer class='av-milestone-article-footer entry-footer'><\/footer><\/article><\/li>\n<\/ul><\/div><br \/>\n<section  class='av_textblock_section av-lrapwezl-ac6afebb5d221eb7e619efdbeee838c0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The concept of <strong>empowering<\/strong> employees and building <strong>strong<\/strong> <strong>customer<\/strong> <strong>relationships<\/strong> reinforces the importance of working together to create a <strong>thriving<\/strong> internal <strong>culture<\/strong> that puts its people first.<\/p>\n<p>Satisfied employees<\/p>\n<ul>\n<li>showcase professionalism and agility,<\/li>\n<li>are effective at problem-solving,<\/li>\n<li>communicate clearly<\/li>\n<li>and are motivated brand ambassadors<\/li>\n<\/ul>\n<p>All of which contribute to an exceptional customer service!<\/p>\n<p>These principles not only advocate for employee and customer satisfaction but also align with <a href=\"https:\/\/smurfitwestrockdisplay.be\/smurfit-westrock-display-belgium\/what-we-stand-for\/our-values\/\">Smurfit Kappa Drogenbos&rsquo; IMPACT-values<\/a>, <strong>our<\/strong> <strong>foundation<\/strong> for sustainable success.<\/p>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-lm0dkxm1-c973ae3949454b18b9c850dda3b1bb37 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center\"><span style=\"color: #5c88da;font-size: 18pt\"><strong>If you want to be one of our happy employees or customers, <a href=\"https:\/\/smurfitwestrockdisplay.be\/fr\/smurfit-westrock-display-belgie\/ons-proces\/contact\/\">contact us here<\/a>.<\/strong><\/span><\/p>\n<\/div><\/section><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":9445,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"This blogpost describes how a positive work environment creates happy customers","_seopress_robots_index":"","footnotes":""},"categories":[45],"tags":[],"class_list":["post-9558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-entree-du-blog"],"cp_meta_data":{"_pingme":["1"],"_encloseme":["1"],"_alp_processed":["1706174712"],"_icl_lang_duplicate_of":["9416"],"_thumbnail_id":["9445"],"_aviaLayoutBuilderCleanData":["[av_slideshow_full img_copyright='' size='featured' min_height='0px' stretch='' control_layout='av-control-default' slider_navigation='av-navigate-arrows av-navigate-dots' 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This elevates the quality of your work to another level which in turn will be appreciated by your clients.\r\n[\/av_timeline_item]\r\n[av_timeline_item date='PROBLEMS OR CHALLENGES?' title='' icon_image='icon' number_arrow='' icon='ue809' font='icons-sk-def' image='https:\/\/smurfitwestrockdisplay.be\/wp-content\/themes\/enfold\/config-templatebuilder\/avia-template-builder\/images\/placeholder.jpg' attachment='0' attachment_size='' milestone_valign='baseline' milestone_color='custom' custom_milestone_color='#007db8' link='' linktarget='' title_attr='' linkelement='all' custom_id='' custom_class='' template_class='' av_uid='av-l75vqpmv' sc_version='1.0']\r\nIf you're content you're more likely to approach challenges with a constructive and pro-active mindset. It's easier to reach a 'flow-state' which enhances and directs your problem-solving abilities. 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They are more likely to recommend their workplace to friends and family, and this positive reputation directly influences how customers perceive and trust your brand.\r\n[\/av_timeline_item]\r\n[\/av_timeline]\r\n\r\n[av_textblock fold_type='' fold_height='' fold_more='Lees meer' fold_less='Lees minder' fold_text_style='' fold_btn_align='' textblock_styling_align='' textblock_styling='' textblock_styling_gap='' textblock_styling_mobile='' size='' av-desktop-font-size='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' font_color='' color='' fold_overlay_color='' fold_text_color='' fold_btn_color='theme-color' fold_btn_bg_color='' fold_btn_font_color='' size-btn-text='' av-desktop-font-size-btn-text='' av-medium-font-size-btn-text='' av-small-font-size-btn-text='' av-mini-font-size-btn-text='' fold_timer='' z_index_fold='' id='' custom_class='' template_class='' av_uid='av-lrapwezl' sc_version='1.0' admin_preview_bg='']\r\nThe concept of <strong>empowering<\/strong> 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